Responsible Gaming

Gamble responsibly

Online gambling is a form of paid entertainment. Every wager involves risk, and there is no guaranteed way to win. Past results, patterns or outcomes do not predict future results. You should never chase losses, borrow money to gamble or treat gambling as an alternative source of income.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as an entertainment budget, rather than as an investment. Once your budget has been used, stop playing. Avoid increasing your spending because you are losing or because you expect a win to happen soon.

Safer play suggestions

• Only gamble with money set aside for entertainment after essential expenses have been paid.
• Set a spending limit before you start and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday responsibilities, work and personal commitments.
• Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to recover losses.
• Avoid using credit, loans or money intended for bills, rent, food or other necessities.
• Keep track of your deposits, bets and losses so that your gambling remains within your planned budget.
• Remember that a win is not a reason to increase your spending or continue for longer than planned.

Responsible gambling also means being honest with yourself about your behaviour. If gambling is becoming more frequent, more expensive or harder to control, consider stopping and seeking independent support. Asking for help early can make it easier to regain control.

Account tools and taking a break

Account controls can help you stay within the boundaries you have chosen. Depending on the features available to your account, you may be able to request deposit, spending or session limits, review your activity, or temporarily suspend access. These tools are intended to support your decisions and should be set before you begin playing where possible.

Set limits in advance

Choose limits that reflect your actual entertainment budget, not an amount you hope to recover. A limit should be affordable even if the full amount is lost. Once a limit has been reached, stop gambling and do not attempt to bypass it by opening another account or using another payment method.

Request a break or exclusion

If you want to stop gambling, you can request a temporary break or account closure through the account support process. The length and conditions of any restriction will depend on the option selected and the applicable account procedures. During a break or exclusion, do not try to create a new account or use another person’s account to continue playing.

If you believe you may be at risk of gambling harm, choose the strongest restriction that is appropriate for your circumstances. You can also remove gambling applications, block access to gambling websites using suitable device tools, and ask a trusted person to support you with your plan. Account controls are not a substitute for professional help, but they can provide useful space to stop and consider your next steps.

Protect your account

• Keep your login details private and do not allow another person to gamble through your account.
• Use account and payment settings carefully, especially if someone else has access to your device.
• Review account activity regularly and raise any concern through the available support channel.
• Do not attempt to avoid an account restriction or responsible gambling measure.