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Terms & Conditions
These Terms & Conditions explain the rules that apply to your use of Enjoy 69 Casino, including your account, deposits, withdrawals, games, promotions and access to our services. Please read them carefully before registering or playing. By accessing or using the website, you acknowledge that you have read, understood and agreed to these terms. If you do not agree, you should not use the website or its services.
Enjoy 69 Casino operates under a licence issued by the Czech Republic pursuant to Act No. 186/2016 Coll. on Gambling. Player identity verification is required before withdrawals are processed.
1. General conditions and eligibility
These Terms & Conditions apply to the Enjoy 69 Casino website, associated services and any related content made available to you. They should be read together with any additional rules, notices, privacy information, game rules and promotional terms displayed on the website. If there is a conflict between these terms and a specific promotion or game rule, the specific rule may apply to that promotion or game.
You must be legally entitled to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before creating an account, depositing funds or playing. Access may be restricted in some locations. We may refuse access, suspend an account or decline a transaction where use of the services is not permitted or where we reasonably need to comply with legal, regulatory or operational requirements.
You must be at least the legal gambling age applicable in your location. You must not use the website if you are underage, subject to a gambling exclusion, or otherwise prohibited from participating. We may request information or documents to verify your age and identity. Providing false, incomplete or misleading information may result in account restrictions, cancellation of transactions and other appropriate action.
You may create and use only one personal account unless we have expressly agreed otherwise. Your account must be registered in your own name and used only by you. Accounts must not be sold, transferred, rented or made available to another person. You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify us promptly if you believe your account has been accessed without permission.
2. Account use, verification and security
When registering, you must provide information that is accurate, current and complete. You must update your details if they change. We may carry out identity, age, address, payment method and other verification checks before or after account access is provided. These checks help protect players, prevent fraud, support responsible gambling and meet applicable legal obligations.
Verification may require suitable documents or other information. You should provide requested information within a reasonable period. Until verification is completed, we may limit deposits, withdrawals, gameplay or other account functions. If information cannot be verified, is inconsistent, or indicates suspected misuse, we may suspend or close the account in accordance with these terms and applicable requirements.
- Keep your username, password and other security details private.
- Do not allow another person to access or use your account.
- Use payment methods that belong to you or that you are authorised to use.
- Tell us as soon as possible about suspected unauthorised activity.
- Do not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
We may monitor account activity, transactions and use of the website for security, integrity, fraud prevention and compliance purposes. We may also use automated or manual checks where appropriate. Our handling of personal information is described in the applicable Privacy Policy. By using the services, you agree that information may be processed and shared where reasonably required for these purposes or where permitted or required by law.
You must not interfere with the website, attempt to bypass security controls, introduce harmful code, use automated systems without permission, manipulate games or exploit an error. You must not copy, reproduce, modify, distribute or commercially use website content unless expressly permitted. Any suspected technical issue or error should be reported rather than knowingly used to obtain an unfair advantage.
3. Deposits, withdrawals and gaming
Available payment options, processing requirements and any applicable conditions are shown on the website or during the relevant transaction. You must ensure that payment information is correct and that you have sufficient authority and funds to complete a transaction. A deposit is not a guarantee of winnings. You should only deposit money that you can afford to lose.
We may delay, decline or reverse a transaction where there are verification, security, technical, legal or payment-processing concerns. We may request additional information before processing a withdrawal. Withdrawals may be returned through an approved method and may be subject to checks designed to confirm account ownership and compliance with these terms. Any transaction charges or conversion costs, where applicable, should be reviewed before completing a payment.
Games are governed by their displayed rules, including information about eligible bets, outcomes and settlement. You are responsible for checking the game rules before placing a wager. A bet or game entry may be treated as accepted only when confirmed by the website. If there is a technical failure, interrupted connection, pricing or display error, or other material issue, the affected transaction may be reviewed and corrected in accordance with the relevant rules and applicable requirements.
You are responsible for reviewing your account balance and transaction history. If you notice an error, duplicate transaction, unexplained balance change or other concern, contact the available support channel through the website as soon as possible. We may correct obvious errors and may take reasonable steps to recover funds or cancel benefits obtained through an error, misuse or breach of these terms.
Promotions and offers
Promotions, bonuses and other offers may be subject to separate terms, eligibility requirements, expiry periods, wagering conditions, contribution rules, maximum values or other restrictions. Those conditions will be displayed with the relevant offer. You should read them before opting in or using a promotional benefit. Unless expressly stated otherwise, promotional offers are limited to eligible accounts and may be withdrawn, changed or cancelled where permitted.
We may refuse or remove a promotional benefit where there is suspected abuse, multiple-account activity, collusion, fraud, technical misuse or a breach of the offer terms. Promotional balances and winnings may be treated separately from deposited funds where the applicable promotion rules say so.
4. Responsible gambling, suspension and changes
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances. Never chase losses, borrow money to gamble or use money needed for essential expenses.
Tools and support options may be available through the website, including deposit controls, time reminders, activity information, temporary breaks and account closure. Availability and operation may depend on the relevant service and applicable requirements. If gambling is affecting your finances, relationships, work or wellbeing, consider stopping and seeking help from an appropriate gambling support service in your area.
We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, used the services unlawfully, engaged in fraudulent or harmful conduct, failed verification, misused a promotion, or created a risk to the website, other players or payment systems. We may also take action where required by law or where continued access is not appropriate.
If an account is closed or suspended, you must not attempt to create or use another account without permission. Subject to applicable requirements, any valid balance may be dealt with after outstanding transactions, verification, disputes, chargebacks, applicable deductions and other relevant matters have been reviewed. Nothing in these terms limits rights that cannot legally be excluded.
We may update these Terms & Conditions from time to time to reflect changes to the website, services, law, security or business operations. The current version will be made available on the website. Changes generally apply from the date they are posted or from any later date stated in the notice. If you continue to use the services after changes take effect, you accept the updated terms. If you do not accept a change, stop using the website and contact the available support channel about your account.
The website is provided subject to availability. We do not promise that access will always be uninterrupted, error-free or suitable for every device or connection. To the extent permitted by law, we are not responsible for loss caused by events outside reasonable control, including telecommunications failures, device problems, malicious activity, outages or third-party payment issues. These terms are governed by the laws and dispute processes applicable to the relevant service and your circumstances.